There is a minimum balance of $10 for refunds. To request a refund, a ONEcard refund form must be completed and submitted to the ONEcard Office. Should the unfortunate circumstance occur where a student or recent graduate passes away, their survivor(s) may choose to request a refund of their remaining Flex Dollar Account balance, or, they may donate those funds in support of the Georgian Food Locker, as per the death of a student policy. If you have an outstanding balance owing to the College at the time of the refund request, funds in your Flex Dollar Account will be applied against the balance owing. Please note: If you are no longer a Georgian student and you lose your ONEcard, you are not eligible to replace it unless you are once again enrolled in classes. If you are no longer enrolled in classes at the college or you are no longer employed by the College, you may choose to continue using your ONEcard Flex Dollars at participating merchants until your account is locked eight months after ending your relationship with the college, or alternatively, request a refund of the balance in your Flex Dollar Account before the one-year inactive account deadline. Flex Dollars are not refundable while you have a relationship with the college as a student or employee. Your Flex Dollars will automatically carry over into the next academic term. Under no circumstances may alcohol, tobacco products, cannabis products, prepaid credit/gift cards, postal services or lottery tickets be purchased with your ONEcard. You may use your ONEcard as a debit card, where accepted, provided Flex Dollars are available in your Flex Dollar balance. Purchases will be deducted from your Flex Dollar balance in accordance with transactions authorized through the use of your ONEcard, the app or as permitted under these terms.
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If your ONEcard has become demagnetized, you must come in person with the card to the ONEcard Office, and a new card will be issued free of charge. When your card is deactivated your Flex Dollar balance is no longer accessible with the card or app. A replacement fee will be charged for lost or stolen cards. Until such notification has been received or until your ONEcard has been deactivated, you will be responsible for all transactions on your ONEcard, whether or not such use is authorized by you. If you are requesting a new or replacement card, you must come in person and provide your student or employee ID number and one piece of valid government issued photo ID i.e., Driver’s Licence, Passport or Canadian Citizenship Card. We do not accept deactivation requests through voice mail. If your card or phone containing the affiliated app is lost or stolen, you must deactivate your account to protect your balance using the ‘Deactivate Card’ feature on Georgian’s ONEcard web page or notify the ONEcard office in person or by phone at 705.728.1968, ext. It may also be used on other systems accessed by faculty, staff, security and partners to confirm your identity as a member of the Georgian College community.
The picture provided for your ONEcard remains the property of Georgian College and will be displayed on your ONEcard identification and in systems you use as a student. At the College’s discretion, the College may pursue legal action for damages or loss incurred by the College for such misrepresentation. Use of the ONEcard to misrepresent your status or affiliation with the college constitutes fraudulent use of the card.
The ONEcard and the affiliated app are issued to you as a member of the college community under the following terms and conditions of use.